Reference

ids338 Legal Rules For Your Account

ids338 Legal sets out how account access, wallet records, game participation and privacy choices work for you in Indonesia.

Account termsPrivacy choicesPayment recordsLocal-law access
ids338 ids338 Legal Rules For Your Account
POLICY HELP ROUTES

Get Legal Help Near Your Account

A clear contact route matters when you need an answer about Legal, privacy or account access.

Account access Use the account help route when phone verification, duplicate details or a local-law access…
Payment records For a Legal question about DANA, OVO, GoPay, QRIS, bank transfer or virtual account…
Privacy requests Send a privacy request through the account support path when you want to ask…
DATA HANDLING

How ids338 Applies Its Legal Policy

Legal protection is practical when you can see how account details move through the service.

Account data

We use the details you provide during account opening and phone verification to connect you with the correct account.

Wallet references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a payment question to the right account…

Cookie choices

Cookies can support sign-in continuity, security checks and policy-page preferences on your device.

Account security

Keep your password private and complete phone verification only through the account path.

Retention periods

We retain account and payment records for the period needed to operate the account, resolve disputes, meet applicable duties and…

Policy changes

If a Legal clause changes, we place the revised wording on the policy page and identify the affected subject.

Answers About ids338 Legal Access

These Legal answers address the questions we expect before an Indonesian customer opens an account or sends a privacy request. They cover eligibility, payment records, cookies, account security and corrections in plain language. If your situation involves a specific transaction or account detail, use the matching support route so we can check the record rather than relying on a general answer.

ids338 Legal covers account opening, phone verification, privacy, cookies, payment records, security, retention and access conditions. It also explains that account eligibility depends on local law. Read the current policy wording before opening an account and contact us when a clause needs clarification.

Access is available where local law permits and depends on local law for your location and circumstances. You must follow the account steps, use accurate details and complete phone verification when requested. If access is blocked, ask support to explain the relevant policy route.

We use payment references from DANA, OVO, GoPay and QRIS to match a receipt or status question with the correct account event. Send the transaction reference and date through support. Never send a wallet PIN, banking password or one-time security code.

You can ask about account details we hold, request a correction, ask about cookies or query retention. Send the request through the privacy contact path with your account identifier. We may confirm ownership before changing information or disclosing account-specific details.

We connect account changes to the verified account path and ask you to keep passwords and one-time codes private. Payment investigations use transaction references rather than wallet credentials. Report an unfamiliar sign-in or unrequested change promptly so we can assess the account record.

We keep account and payment records for the period needed to operate the account, address disputes, meet applicable duties and protect the service. For a record-specific answer, send the account identifier and transaction reference through support so we can check the applicable retention point.

Send your question or requested correction through the account support path, identifying the Legal clause or account detail involved. We will assess the request against the current policy wording. Policy changes are placed on the Legal page so you can check the revised text.